A Journey Ends, the Travel Evolution Goes On...


Dear Bluesmart Community,

We have bittersweet news to share. The changes in policies announced by several major airlines at the end of last year—the banning of smart luggage with non-removable batteries—put our company in an irreversibly difficult financial and business situation. After exploring all the possible options for pivoting and moving forward, the company was finally forced to wind down its operations and explore disposition options, unable to continue operating as an independent entity. This represents a very unfortunate outcome for everyone involved, and we are all very sorry for this unexpected turn of events. For five years, our team worked tirelessly to create great products and bring true innovation to travelers around of the world.

Fortunately, we have found a great home for all the R&D, technology and know-how that Bluesmart created during these years. Travelpro, the prestigious American luggage brand, is acquiring the majority of Bluesmart’s intangible assets (including our technology, designs, brand and intellectual property). Travelpro is a market leader in quality and durability, with a brand reputation that is amongst the highest in the industry. Like Bluesmart, they have innovation in their DNA, having invented the rolling luggage category with the creation of The Original Rollaboard and with continued innovation like the Precision Glide System. They represent the best possible option to steward and bring forward our innovations.

Travelpro is acquiring these intangible assets from the assignee (the “Assignee”) of Bluesmart, Inc. pursuant to a General Assignment for the Benefit of Creditors (the “Assignment”). An Assignment is a state level insolvency proceeding undertaken under state law, in this case California. The Assignee is a special purpose entity established to liquidate the assets of the Company, compile claims, and distribute proceeds, if any, to creditors according to the priority established in the California Code; the Assignee is not affiliated with Bluesmart, Inc.
To learn more about the Assignment visit: www.proofofclaims.com/bluesmart/documents

 

Below we will try to answer all major questions about the situation going forward:

  • Bluesmart is no longer manufacturing, promoting or selling any products.
  • Any Bluesmart products that are available at retail or online are no longer supported or warrantied in any way.
  • Bluesmart servers and apps will be maintained for several months from today. No immediate changes to the Bluesmart user experience are expected at this time, although functionality or service quality will be reduced in the future.
  • Warranty support is no longer available for Bluesmart products.
  • How-to information and troubleshooting can still be requested by emailing inquiry@bluesmart.com
  • Returns or replacements of Bluesmart products will no longer be accepted or refunded by our Support Team. If you believe you have a potential claim against the company, please file a claim via this link: www.proofofclaims.com/bluesmart/documents
  • Customers or contributors to the crowdfunding campaign who have not received product may review the process to file a claim here: www.proofofclaims.com/bluesmart/documents
  • Bluesmart products purchased at retail may be returned or exchanged based on the retailer’s return policy.
  • If you need to change the ownership or password for your Bluesmart product, email inquiry@bluesmart.com with your suitcase ID. You can locate this number in the settings of your App by clicking on the menu (three lines in the top left-hand corner).
  • If needed, you can remove the battery of your Series 2 Check 29” or Cabin 22” in 5 simple steps. How to remove your Series 2 battery.

 

Final message to all involved

We want to wholeheartedly thank everyone who supported this venture since its inception. Bluesmart was always a community-driven project, started through a crowdfunding campaign and gathering the support of tens of thousands of travelers around the world.

Along the way, we were joined by amazing team members, investors, business partners and customers who believed in our vision and supported us every step of the way. We are sorry that things didn’t work out the way we expected. We gave it our all, but it wasn’t enough. We were able to achieve some great things and spark a positive change in an industry that needed it, while hopefully empowering and inspiring many people to travel more and experience the world. We hope that the energy that you contributed to this project will return to you multiplied many times in other ways in the future.

Sincerely,

Bluesmart Team