As you may know, on January 15th a few airlines implemented new policies for luggage with batteries. Understandably, we’ve received hundreds of questions about this. We’d like to thank you for your patience and understanding while we’ve been getting back to you. While we continue to work on resolving this, today we’d like to answer your most frequent questions.

What are the new policies?

Some Airlines have announced that smart bags should have their batteries removed in order to be checked into the cargo hold.

What are we doing about it?

We are facing these new rules on two fronts. Firstly, we are working with the DOT to provide us with an official letter of approval that will clarify the safety of our products according to the laws on airline safety. Secondly, we are working with airlines who should be opening a process of interpretation for each luggage brand shortly.

It goes without saying that safety is our number one priority, which is why our products were designed in accordance with international laws and regulations set by the DOT from day one. This is why we’re confident about the success of obtaining the official approval for our products.

Which airlines are part of this?

Not all airlines are implementing these policies. Before you travel we recommend that you contact your airline. To help you along, please see the list of some of the world’s most popular airlines and their stance on traveling with smart bags: American Airlines, Delta, Southwest, United, Jet Blue, Air Canada, LATAM, British Airways, Lufthansa, Air France, KLM, Emirates, Qatar, Qantas, Virgin Australia, Jet Star, Cathay Pacific, China Southern, Hong Kong Airlines.


How to remove the battery?

Unzip the interior top zipper revealing the electronic module.
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Unscrew the 4 screws with a standard Phillips screwdriver.
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Unplug the 6 cable connectors by gently pulling.
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Zip close the interior zipper
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You just need to store away the whole electronic module
or take it with you in the cabin.
(Battery is inside)
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If you have any further questions, please do not hesitate to reach out to us. We are sorry for the inconveniences caused. This has obviously been a new stage for us and we are continuing to adapt and learn from this experience. We are doing our best to cover every single aspect and we can only ask for your patience as we continue to work hard on resolving this.